Nosotros
About Us
Welcome to myAndean Explorers Cusco Tour Operator
Our Company Since opening our offices in Cusco in 1999, Andean Explorers has been dedicated to providing the highest quality tourism services with the idea of creating warm, long term relationships with our clients based on their total satisfaction. We strive to constantly improve our level of service excellence. A team of highly qualified young professionals is the key to providing total customer service. Our Staff Andean Explorer's team of young guides are professionals with degrees in Tourism. They are constantly updating their skills and general information in order to offer the safest and most comfortable trek available. Our in-house support staff are professionals who'll treat you with warmth and help you design the package that's perfect for you. Our Services We offer a wide variety of tourism services; traditional, adventure, ecological, and cultural tours among others. We also operate treks and tours through new and exclusive Peruvian routes. Our operations are meticulously controlled and monitored and we maintain constant communication with our clients thus insuring that any question or problem is immediately resolved. We have a fleet of comfortable tour buses that can accommodate 14 to 30 passengers. Transfer services cover all transportation destinations:, airport, hotels, bus and train stations. We also handle the re-conformation of air tickets for our passengers. Security and Safety Issues We maintain a client service evaluation system - trip evaluation form - in order to ensure the best service possible. We welcome client input and observation as this is the most effective way to monitor and improve our operations. Hundreds of reports from over 5,000 people are proof of the effectiveness of this system. We provide a 24 hour telephone customer service hotline (84 - 691306) to immediately handle any problems or complaints our clients may encounter. We require all passengers to sign a standard liability waiver form and highly recommend they purchase a short term travelers insurance policy to cover any accidents, loss of baggage, medical evacuation, etc. Any expense(s) incurred as a result of flight delays, schedule changes, late or missed connections, illness, trip delays due to bad weather, strikes, natural disasters, acts of God or war will be assumed by the passenger through traveler's insurance. We will provide anyone will all the necessary documentation for insurance reimburses. Company Policy A basic philosophy of our policy is the conservation and protection the environment and cultural heritage of Peru. We strictly follow all rules and regulations that protect the areas we visit. Each itinerary is carefully designed to minimize cultural and environmental impact and to give the maximum benefits to the local communities and our clients. Our 15 years of experience as a licensed operator gives us a unique advantage in conducting Peruvian Andean treks; especially the Inca Trail. As an officially recognized tour operator, we work closely with the following agencies that oversee tourism in the Cusco region: # The Administration Unit of the Historical Sanctuary of Machu Picchu. # The Cusco Office of Industry and Tourism. # The municipality of the city of Cusco. # The Association of Cusco Tourism Agencies.